These Terms & Conditions ("Terms") apply to every booking made with No Nits ("No Nits", "we", "us", "our"). By booking an appointment with us — whether online, by phone, or by email — you ("you", "the client") agree to these Terms.
1. Prepayment & Booking Confirmation
Full payment is required at the time of booking to secure your appointment. Your booking is not confirmed until payment has been received. We accept credit/debit card and AMEX online.
2. Cancellation Policy
Cancellations made with at least 24 hours' notice will receive a full refund. Cancellations made within 24 hours of the appointment will receive a refund of the travel fee component only — the remainder of your payment is forfeited. To cancel, contact us at hello@nonits.com.au or via SMS.
3. Rescheduling Policy
Changes to your appointment date or time must be requested at least 24 hours in advance. Rescheduling requests made within 24 hours of the appointment will be treated as a cancellation under clause 2 above. Rescheduling is subject to availability.
4. Late Arrivals
If you are running late, please notify us as soon as possible. We will do our best to accommodate you, however if you are more than 15 minutes late we may need to reschedule your appointment and the cancellation policy will apply.
5. Treatment Results
Our technicians are highly trained and use professional-grade treatments to give you the best possible outcome. However, due to the nature of head lice infestations — including varying degrees of severity, differing hair types, and the importance of following post-treatment care instructions — we do not guarantee complete eradication. We strongly recommend following all aftercare advice provided by your technician to maximise results.
6. Client Responsibilities
Please ensure all individuals requiring treatment are present and available at the time of the appointment. Hair should be clean, dry, and free of excessive styling products. If a client is not present or not ready at the time of the appointment, the full fee will still apply.
7. Minors
Treatment of clients under the age of 18 requires a parent or legal guardian to be present for the duration of the appointment. We reserve the right to refuse treatment if an adult is not in attendance.
8. Health & Safety
Please advise us prior to your appointment of any known allergies, scalp conditions, or sensitivities. We reserve the right to decline treatment if we believe it is not safe or appropriate to proceed.
9. Travel & Service Area
A travel fee applies to all bookings. This fee is included in your booking total. We service designated regions across Sydney — please confirm your address is within our service area at the time of booking.
10. Your Consumer Guarantees
Nothing in these Terms is intended to limit or exclude any guarantee, right, or remedy you have under the Australian Consumer Law (or any other law) that cannot lawfully be excluded. Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including that they will be provided with due care and skill. The limitations described in these Terms relate to outcomes that are outside our control once treatment is complete, not to the standard of care and skill applied during the appointment itself.
11. Limitation of Liability
To the maximum extent permitted by law, No Nits is not liable for any indirect, incidental, or consequential loss arising from or connected to our services, including any damage to belongings not caused by our negligence. Nothing in this clause limits any right or guarantee you have under the Australian Consumer Law that cannot lawfully be excluded, restricted, or modified.
12. Testimonials & Photography
From time to time, we may ask if you're happy to share a testimonial about your experience with No Nits, which we may use on our website or in our marketing. We will only ever do this with your clear consent, and we will never publish your address or identifying details about your children without your permission.
13. Privacy
Your personal information is collected solely for the purpose of providing our services. We do not share your information with third parties other than as needed to deliver your appointment. For our full Privacy Policy, click HERE.
14. Changes to These Terms
We may update these Terms from time to time. The version in effect at the time of your booking is the version that applies to that booking.
15. Governing Law
These Terms are governed by the laws of New South Wales, Australia, and any disputes will be subject to the jurisdiction of the courts of New South Wales.
16. Contact Us
If you have any questions about these Terms, or anything about your booking, we'd love to hear from you at hello@nonits.com.au.