No Nits ("No Nits", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and how we keep it safe, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
Depending on how you interact with us, we may collect:
● Your name, address, phone number, and email address
● Details of the people requiring treatment at your booking
● Payment information, processed securely through our payment provider (we do not store full card details ourselves)
● Communications between you and us, including emails, SMS, and phone enquiries
2. How We Collect It
We collect personal information directly from you when you make a booking (online, by phone, or by email), when you contact us with an enquiry, or when you communicate with our technicians during an appointment.
3. Why We Collect It
We use your personal information to:
● Confirm and manage your booking
● Allocate the right technician and travel time for your appointment
● Communicate with you about your appointment, including reminders and follow-ups
● Respond to your questions or requests
● Improve our services
4. Who We Share It With
We do not sell or share your personal information with third parties for marketing purposes. We may share limited information with:
● The technician attending your appointment, so they can deliver your treatment
● Our booking and payment platforms, solely to process your appointment and payment
● Government authorities, where required by law
5. Storage & Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Information is stored securely within our booking and business management systems.
6. Access & Correction
You can ask us at any time to access the personal information we hold about you, or to correct any details that are inaccurate or out of date. Just get in touch using the details below.
7. Testimonials & Photography
If you provide a testimonial or agree to any photography for use in our marketing, we will only do so with your clear consent, and will never publish your address or identifying details about your children without your permission.
8. Cookies & Website Data
Our website may use cookies or similar technologies to understand how visitors use our site and to improve your experience. You can adjust your browser settings to manage or disable cookies if you prefer.
9. Complaints
If you have a concern about how we've handled your personal information, please contact us first so we can resolve it directly. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at hello@nonits.com.au.